If you are dissatisfied with the way the court system works, for example you have been kept waiting excessively or you have not been given information by the court which you should have received, your rights as a complainant are now in the Courts' Charter which is available from the Court Service Secretariat at:

Court Service Secretariat for Crown, High, County Courts
Court Services Headquarters
Southside
105 Victoria Street
London
SW1E 6QT
Tel: 020 7210 8500
www.lcd.gov.uk
cust.ser.cs@gtnet.gov.uk

This procedure does not cover complaints about individual lawyers, case decisions or court policy.

At a local level, the name of the Chief Clerk, to whom all complaints should be addressed, and the complaints procedure must now be on display in all court buildings.

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